Refund & Cancellation Policy

Finite offers a 7-day introductory free trial on the Yearly Premium plan only (no payment is taken until the trial ends). The Monthly Premium plan begins charging immediately on purchase. Our Free tier (death counter, basic goal tracking, and social-media monitoring) is available indefinitely so you can evaluate the product without time pressure. Premium subscriptions renew automatically at the end of each billing period.

Finite subscriptions are sold through three billing channels:

• iOS (App Store): Apple charges your Apple ID payment method via RevenueCat, which validates the receipt with Apple. We never see your payment instrument.
• Android (Google Play): Google charges your Play account payment method, again validated via RevenueCat.
• Web: Stripe processes the charge on our behalf and stores your card. We receive only the last four digits and the brand for display.

The store you purchase through is the merchant of record. Receipts, tax invoices, and refund decisions are issued by that store under its own policy.

Cancellation stops the next renewal charge. You keep paid access until the end of the period you have already paid for. There is no penalty for cancelling and you can re-subscribe later without losing your account.

• iPhone / iPad: Settings → Apple ID (your name) → Subscriptions → Finite → Cancel Subscription. Or open Finite and go to Settings → Subscription → Manage.
• Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Finite → Cancel. Or use Settings → Subscription → Manage in Finite.
• Web: open Settings → Subscription on finiteapp.pro, then click Manage in Stripe. The Stripe customer portal handles cancellation, plan changes, and invoice download.

TournaHub Solutions Pvt. Ltd. does not issue refunds for the current billing period when a user cancels mid-cycle. Cancellation stops the next renewal charge; your access continues until the paid period ends. For App Store purchases, refund requests must be submitted to Apple.

The store that processed your purchase owns the refund decision. We honor whatever they grant.

• App Store: request a refund at reportaproblem.apple.com. Apple reviews App Store refund requests under its own policies and makes the final decision.
• Google Play:open the order in your Play Store account and choose “Request a refund.” Refunds within 48 hours are typically automatic; beyond that, Google decides.
• Stripe (web): email us at pritam@tournahub.com and we will review on a case-by-case basis.

Under the EU Consumer Rights Directive (and corresponding UK regulations), consumers in the European Union and the United Kingdom have a 14-day right to withdraw from a distance contract for digital services. Finite on the web honors this right.

However, under Article 16(m) of the Directive, the right of withdrawal is waived once the digital service has begun with the consumer’s prior express consent. By starting paid use of Finite (signing in, accessing Premium features, or using AI goal validation) within the 14-day window, you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once performance has begun.

If you have not used any paid feature, email pritam@tournahub.com within 14 days of purchase to request a full refund.

If a renewal charge fails (expired card, insufficient funds, etc.), your subscription enters a 7-day grace period during which paid features remain available and the store retries the charge. If the charge is still not paid at the end of grace, the subscription auto-cancels and your account drops back to Free. No retroactive charge is made; you can re-subscribe whenever you want.

• Monthly → Yearly upgrade: takes effect immediately. The store credits the unused portion of your monthly subscription against the new yearly charge (proration).
• Yearly → Monthly downgrade: takes effect at the next renewal. You keep Premium access until the paid yearly period ends.
• Premium → Free: cancellation takes effect at the next renewal. You keep Premium access until the period you have already paid for ends.

If something is wrong with your subscription, please email us at pritam@tournahub.com before initiating a chargeback. We respond within one business day. Most issues are resolvable directly.

Chargebacks initiated without contacting us first may result in account suspension while we investigate, since they are typically a signal of fraud or compromised payment instruments.

Under India’s Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, our designated grievance officer is:

• Name: Pritam Pawar
• Email: pritam@tournahub.com
• Response SLA: 30 days from receipt, as required by DPDP § 9.

We may update this Refund & Cancellation Policy from time to time. The revised version will be posted at https://finiteapp.pro/refunds with an updated “Effective” date. Material changes will be announced by email or in-product notice before they take effect.